Caroline Marshall


BA(hons) Psych, Grad Dip Counselling, Grad Cert Public Sector Management

  0450 091 478

Caroline is the founding Director and owner of Facilitatrix and has a BA(hons) degree in psychology and sociology as well as post-graduate qualifications in Counselling, Professional Legal Studies and Public Sector Management.

As Director at Facilitatrix she has a hands-on approach and still enjoys working alongside staff and clients, taking on a small case load in addition to her duties as company Director. Caroline has extensive knowledge of the NDIS, particularly in the Support Coordination space, having undertaken this work since 2015. She is also extremely experienced in the area of adult guardianship and administration.

As a result of her knowledge and experience, Caroline has consulted with the Exceptionally Complex Support Needs Program, providing guidance and support to other Support Coordinators in the industry and provides business mentoring to start ups in the sector.

After graduating from University, Caroline originally worked in the United Kingdom overseeing the transition of people with severe intellectual disabilities and mental health issues from institutional to community based care.

Caroline relocated to Perth, Western Australia in 2001 and worked for many years at the Office of the Public Advocate as a Guardian and then Senior Guardian providing high level advocacy in complex casework matters, representing people with disabilities at hearings of the State Administrative Tribunal and negotiating positive outcomes for people with disabilities whose family members were in conflict. Her work also involved a number of matters that went before the District and Supreme Courts of Western Australia and the High Court of Australia.

Caroline has also worked in local government coordinating Home and Community Care (HACC) services and undertaking community development projects for seniors and people with disabilities; some of her main achievements in this area include implementing a one-to-one mentoring program for people with mental health issues, overseeing the production of a film about local seniors that was screened by Ace Cinemas as part of Seniors’ Week and establishing a drop-in centre for Department of Housing residents who were identified as being socially isolated.

Her work as a volunteer in Australia and the UK has included practising as a drug and alcohol counsellor, suicide prevention work and one-to-one mentoring for people with disabilities. 

Caroline was previously a nationally accredited mediator in Australia and has a special interest in working with families in conflict, particularly relating to guardianship matters and preventing elder abuse or abuse of people with disabilities.

As a keynote speaker and community educator, Caroline has been invited to give a number of presentations in Western Australia, including for the Law Society, Aged Care Assessment Teams Annual Conference, Local Government Community Services Conference and the Western Australian Country Health Service.

With a breadth of experience in the aged care and disability sectors, Caroline has strong networks and a sound understanding of the range of services available both in the metropolitan area and regional Western Australia. Caroline has also worked extensively with clients whose family members are overseas or interstate to facilitate communication and place families' minds at ease that their loved ones are receiving the support and services they require.

Her key interests are in the areas of guardianship and administration; complex case coordination; alternate dispute resolution; human rights; legal/justice issues and disability; Mental Health First Aid and creating a work environment that promotes staff health and well-being.

Acknowledgement of Country

The Facilitatrix Team is situated on Whadjuk Nyoongar Boodjar and works across the lands known as Western Australia. We have staff located across the lands known as Australia.

We acknowledge the Traditional Custodians throughout these lands, and pay our respects to their Elders, past and present. We recognise the Aboriginal and Torres Strait Islander communities’ strength and resilience in the face of colonisation and honour their continuing connection to land, water, and skies. We support the values that they have lived, for generations: inclusivity, sustainability, and regeneration.

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Acknowledgement of Lived Experience

We recognise and support the United Nations Convention on the Rights of Persons with Disabilities and are committed to upholding the convention and supporting carers, families, service providers and the community to do the same. We acknowledge and respect the unique experiences of those with a lived experience of disability.

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Acknowledgement of Diversity

We embrace diversity and support the elimination of all forms of discrimination, welcoming people irrespective of their age, faith, cultural background, gender identity, race, sexual orientation, physical or mental ability, neurodiversity, ethnicity, and perspective.

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